DELIVERY AND RETURNS
We make every effort to keep our delivery charges as low as possible. Our charge depends on the type of product ordered and will always be confirmed before final checkout.
You will only pay one delivery charge, irrespective of the number of products ordered (subject to weight and insurance valuation limits). If you order two or more products which fall into different categories, the higher charge will apply.
Delivery will be made as soon as possible after Your order is accepted and we will endeavour to deliver the Goods ordered within 5 working days of Your order.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay. Please allow extra days for deliveries to remote postcodes.
Cancellations and Returns
You can cancel your purchase at any time either before or up to 7 days after delivery by:
following the instructions in your delivery documentation
e-mailing us at [email protected]
phoning us on 0207 247 2684
writing to Stolenspace Gallery, The Old Truman Brewery, 91 Brick Lane, London, E1 6QL
Your product must be complete, and in 'as new' condition as you received it in.
You will receive a full refund, and the cancellation is free of charge provided you inform us that you intend to cancel within this 7 day period and return the goods within a reasonable period of time.
We cannot cancel your purchase when:
you are unable to provide proof of purchase;
The goods have been damaged since delivery
Cancellations by us
We reserve the right to cancel the Contract between us if:
We or Our suppliers have insufficient stock to deliver the Goods You have ordered or such Goods have been discontinued;
One or more of the Goods You ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If We do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of Your order. We will not be liable to pay any additional compensation for disappointment suffered.
Return of Faulty Goods
If there is a fault with your product we will normally offer a prompt repair, exchange or refund (at our discretion). Under normal circumstances we will offer you the choice of an exchange or refund.
When returning products you are advised to use an insured parcel service which requires a signature on delivery as we will not be held responsible for products lost or damaged in transit.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS